Prepared by Creed Interactive · September 2026

Interactive prototype

Voluntary vision, built to be owned

A working walkthrough of the enrollment, billing, and self-service platform described in our response — the member journey, the DDAZ administrative console, the assisted channel, and ASRS sponsor reporting. Every screen here is clickable.

What is illustrative

Plan names, benefit levels, and premiums shown throughout are placeholders. DDAZ has advised that plan designs and rate tables are not yet developed, so nothing here should be read as a proposed plan or price. Every plan, tier, and rate in this prototype is configuration a DDAZ administrator sets — the screens for doing that are in the admin console.

What is not shown

EyeMed's member experience, claims, and ID card issuance stay with EyeMed. Where the journey reaches that boundary, the prototype shows the handoff and stops. Member names, identifiers, and payment details are fictional.

Designed for the audience

Member screens are built to the WCAG 2.2 AA baseline we propose: 18px minimum body text, 44px targets, one decision per screen, plain language, and forgiving validation. Use the text-size control inside the member journey to see it hold up.

9:41

Vision Benefits

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✓

Saved. You can come back any time.

We emailed a link to m•••••t@example.com. Your resume code is DDAZ-4471. Nothing you entered has been lost, and we will never sign you out without asking first.

Rather finish by phone? A Delta Dental of Arizona representative can pick this up exactly where you left off — nothing needs to be re-entered.

! We're confirming your ASRS record. You can finish enrolling now. Your coverage starts once we confirm, and you won't be charged before then.

First, let's confirm you're eligible

This vision plan is offered to retirees of the Arizona State Retirement System. We'll check what you enter against the list ASRS sends us. Nothing is submitted yet.

ASRS member number Printed at the top of your ASRS retirement statement.

Please add your ASRS member number so we can find your record. If you can't locate it, call us at 855-234-0100 and we'll look it up with you.

Last name As it appears on your ASRS records. Date of birth Any format works — 4/12/54, April 12 1954, or 04121954. ZIP code Where you receive mail today.

Prototype control · pick what the ASRS roster returns

or call 855-234-0100 and we'll enroll you over the phone.

What you entered

Margaret Ellis · 04/12/1954

On the ASRS list

Margaret Ellison · 04/12/1954

I confirm I am a retired member of the Arizona State Retirement System. I understand Delta Dental of Arizona will verify this, and that my coverage and my first payment both wait until it's confirmed.

Choose your plan

Two plans, and the only difference is how much help you get with glasses and contacts. Prices below are what you'd pay each month.

Who are you covering?

Chosen

per month

In a typical year, do you expect to:

{{ a.label }} {{ a.cost }} on your own

Paying on your own

a year, out of pocket

With {{ aidPlanName }}

Illustrative averages for Arizona, used to show how the comparison works. Your own costs depend on your prescription and where you shop. This is not advice about which plan to pick — if you'd like to talk it through, call 855-234-0100.

Illustrative plans & rates — DDAZ has not set these yet

Who's covered

You're covered automatically. Add your spouse or a dependent child here, and we'll update your monthly price as you go.

Margaret Ellison

You · ASRS retiree · born 04/12/1954

Add someone to your coverage

Their relationship to you First name Last name Date of birth

per month

Check this over before you pay

Nothing is final yet. You can change any line here.

Your monthly premium

Two things to know

This plan asks for a 12-month commitment from your start date. After that you can change or cancel at the yearly enrollment period.
You can update your payment method, add a dependent after a life event, or ask questions any time — by yourself online or with a representative.

How would you like to pay?

Your premium of {{ currentPrice }} is due on the 1st of each month. Pick a method now — you'll enter the details on our payment provider's secure page.

Pay automatically each month. We'll take the premium on the 1st and email you a receipt. You can turn this off any time, and we'll always tell you before an amount changes.

Delta Dental of Arizona never sees or stores your card or bank account number. The next page is hosted by our payment provider, and we keep only a secure token plus the last four digits so you can recognize it later.

🔒 securepay-gateway.com PCI DSS validated service provider

You have left the Delta Dental of Arizona site

Authorizing {{ currentPrice }} each month for Delta Dental of Arizona vision coverage, beginning July 1, 2027.

{{ g.value }}

WHY THIS PAGE

A redirect, rather than an embedded form, keeps DDAZ in the narrowest PCI validation path available and off the hook for ongoing payment-script management. The application receives a token — never an account number.

✓

What happens next

Questions about coverage or cost? Call 855-234-0100, weekdays 7am–5pm Arizona time. We can also finish your application with you.

Ask about your coverage

Plain answers to common questions. It won't decide anything for you.

Still unsure? Call 855-234-0100 and a representative will pick up your application where you left it. We don't decide eligibility or benefits here.

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Vision Benefits

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ME Margaret E.

Prototype control · account state

Your October payment didn't go through

Your bank returned the payment on October 3 because there wasn't enough in the account. Your coverage is still active. Please pay $32.80 by October 31 to keep it that way. If you'd rather change the account we draw from, you can do that first.

Day 12 of your 31-day grace period19 days left

Good afternoon, Margaret

Here's where your vision coverage stands today.

Coverage active

Vision Plus

Started

July 1, 2027

Member number

DDAZ-V-884210

Your coverage over time

Every change keeps its own dates and price

Nothing is overwritten when your coverage changes, so an invoice from any month can always be explained.

Billing & payments

How you're paying

ACH

Bank account ••••8842

Desert Schools Checking · autopay on the 1st

We keep only the last four digits and a secure token. Your full account number is held by our payment provider, never by Delta Dental of Arizona.

Autopay

Take my premium automatically on the 1st of each month

Payment history

Invoices and receipts are readable PDFs, tagged for screen readers

My coverage

Who's covered

Change or end my coverage

Some changes can happen right away, and some wait for the yearly enrollment period. We'll always tell you which, and why, before you commit to anything.

This change has to wait until October 15

Your plan asks you to stay enrolled for 12 months from your start date of July 1, 2027. That means you can switch plans or cancel during the enrollment period that opens October 15, 2027, for coverage starting January 1, 2028.

There are exceptions — moving out of the area, losing other vision coverage, or a change in your family. If one of those applies, a representative can review it with you today.

Plan documents

Everything here is a tagged PDF that a screen reader can read aloud, and large print is available on request.

PDF

Download

Vision ID & your eye doctor

Your vision network, claims, and ID card are handled by EyeMed. Here's what you need at the front desk, and a direct way through to them.

Vision
coverage

Member

Margaret Ellison

Member number

V-884210

Plan

Vision Plus

Network

EyeMed Insight

Show this at your appointment. EyeMed mails your printed card.

Find an eye doctor, see a claim, or ask for a new card

These live with EyeMed, who runs the vision network for Delta Dental of Arizona. We'll take you straight there.

You're leaving Delta Dental of Arizona

EyeMed handles the next part

You're being taken to EyeMed's member site, where you can search the network, look at claims, and request a printed card. Your coverage and billing stay here with us.

At launch this is an authenticated deep link. Single sign-on, so no second login is needed, depends on EyeMed supporting inbound federation — which is why it sits off the critical path rather than in it.

Vision Administration

UAT

Signed in as

DW Dana Whitfield

Entra ID single sign-on/{{ roleGroup }} This role {{ roleLimit }}

Operations

Thursday, October 14, 2027 · 8:42am MST

Open enrollment · closes in 19 days | Elevated availability posture active · release freeze in effect until Dec 1

This enrollment window, step by step

Instrumented so conversion is measured, not assumed

{{ f.label }} {{ f.value }} · {{ f.pct }}

Work waiting on someone

Where enrollments come from

Eligibility review

Clean matches against the ASRS roster pass straight through. These are the near matches — held for a person rather than rejected by the system. Attestations awaiting the next roster appear here too.

Queue{{ queueRemaining }}

What the member entered

Reason code Note for the record

✓

Recorded. Eligibility confirmed by Dana Whitfield at 08:44:12 MST with reason ELG-04, basis “ASRS roster 2027-09-01”. The enrollment is released, the member is notified, and the change is queued for tonight's 834.

No record is edited in place. Confirming writes a new eligibility decision with its actor, timestamp, basis, and correlation identifier — which is what makes a retroactive question answerable a year later.

Margaret Ellison Coverage active

Member V-884210 ASRS 100244711 Enrolled Jun 2, 2027 · self-service Phoenix, AZ 85018

Type Amount Reason code Affected period

Recalculating September rebills the period at the corrected tier and produces a $16.40 credit. The general ledger posting and the member's receipt are both generated from this one action — finance does not reconcile it by hand.

A financial adjustment always needs a second approver — including yours.

Waiting on a second approver. Raised by Dana Whitfield at 08:47 MST · ADJ-02 · $16.40 credit for September. Nothing has posted to Acumatica and the member has not been notified yet.

✓

Approved and applied. September rebilled at the corrected tier, $16.40 credit issued to bank account ••••8842, journal entry queued for Acumatica, receipt emailed. Two named actors on the record: raised by Dana Whitfield, approved by Priya Raman.

Coverage periods

Each change closes the prior period and opens a new one. Nothing is overwritten, so any invoice can be reproduced exactly.

Period

Plan

Tier

Premium

Reason

Rate

{{ p.premium }}

{{ p.rate }}

{{ p.amount }}

Every send is logged against the member, so a representative on a call can see exactly what she received and when.

{{ c.when }}

View as sent

Append-only. Also shipped to DDAZ's SIEM.

retention per DDAZ policy · exportable in full

                  {{ a.before }}
                  →
                  {{ a.after }}
                  {{ a.corr }}
                

Billing & dunning

Where every delinquent account stands, what notice it last received, and when the next thing happens. Retry timing follows the failure reason — an insufficient-funds return and an expired card are not the same problem.

Accounts in the grace window

Member

Owed

Failure reason

Last notice

Grace ends

{{ r.id }}

{{ r.owed }}

A hold suspends dunning with a reason code and an expiry date, so a disputed charge cannot quietly terminate someone's coverage while it is being investigated.

Enrollment feed · ANSI X12 834

A daily change file with a weekly full audit file, delivered to DDAZ with checksums, sequence numbers, and gap detection — so a missed file is noticed by the system rather than by a member without coverage. DDAZ manages the downstream exchange with EyeMed.

File

Generated

Records

Held

Checksum

Status

{{ f.name }}

{{ f.records }}

{{ f.held }}

{{ f.checksum }}

Files can be replayed without re-keying anything.

834_CHG_20271014_0004471.txt

005010X220A1 · segment terminator ~ · element separator *

{{ l.text }}

Quarantined records · 3

Held back from the file rather than transmitted as bad data. Each has an owner and an aging clock.

{{ e.name }} {{ e.code }} held {{ e.age }} · owner {{ e.owner }}

The three that differ

This is what turns a transmission into an assurance: the platform compares who is enrolled here against who was sent and, where DDAZ can return confirmation, who was accepted downstream.

Plans & rates

DDAZ owns the plan catalog and the rate tables. Plans, tiers, effective dates, and enrollment rules are configuration — no release, no developer. Publishing a rate creates a new version and never overwrites the last one.

Rate versions · Vision Plus

Version

Effective

Member

+ Spouse

+ Family

State

{{ v.version }}

{{ v.member }}

{{ v.spouse }}

{{ v.family }}

v2028.1 is waiting on someone other than you

You created this version, so you cannot approve it. Segregation of duties on rate changes and financial adjustments is enforced by the platform, not by a procedure someone has to remember. It can be staged now and it activates on its effective date.

Enrollment rules · 2028 plan year

Versioned with effective dates. A rule change for next plan year is configuration, not a release — and the engine explains a blocked change to the member in words rather than a code.

Assisted enrollment

Creed builds the capability; DDAZ operates the channel. A representative works the same record the member was working, with the same eligibility, rating, and billing logic — there is no parallel process to reconcile later.

Applications in progress

Capture consent before you act for her

Member gave verbal permission to enroll on their behalf Member authorized the recurring payment amount and account

Recorded as structured consent with the representative identified and time-stamped — the audit trail shows who acted, and on whose instruction.

Sponsor reporting

Arizona State Retirement System · vision benefit

Sponsor · read-only

AP Ana Portillo

What ASRS sees here

✓{{ c.text }}

What ASRS cannot see

✕{{ c.text }}

Segregation is enforced at the identity, data, and content layers — sponsor views are filtered to the ASRS-eligible population in the data layer, so it cannot be widened by changing a report parameter. Groups smaller than 11 members are shown as <11 rather than a count. Every sponsor session is logged and flows to DDAZ's SIEM.

Take-up of eligible members

14.3%of 170,000

Projection range for the first year was 12–24%

Enrollment by coverage tier

{{ t.label }}{{ t.value }} · {{ t.pct }}

Counts of covered lives include spouses and dependent children, who are not ASRS members themselves. They appear only in aggregate.

Enrollment by age band

Enrollment by county of residence

Small groups suppressed

County

Enrolled

Take-up

Share of enrollment

{{ c.enrolled }}

{{ c.takeup }}

Net enrollment change by month

First plan year · launch enrollment window opened April 2027 for July 1 coverage

Retention by enrollment cohort

A voluntary, member-paid benefit lives or dies on retention, so it is reported from the first month rather than at renewal.

Why coverage ended

Non-payment is reported separately from voluntary cancellation, because they are different problems with different fixes.

Scheduled delivery

ASRS can work in this portal or receive the same aggregate figures as a scheduled file. Both draw on the same sponsor-scoped view, so the numbers cannot disagree.

Delivered extracts

{{ e.name }}

Download

Any request for individually identifiable data would need an explicit DDAZ decision, a documented lawful basis, and a change to the data-sharing terms — it is not a setting in this portal.

Voluntary vision, built to be owned

First, let's confirm you're eligible

{{ resTitle }}

Choose your plan

Who's covered

Check this over before you pay

How would you like to pay?

{{ gatewayTitle }}

{{ confirmTitle }}

Good afternoon, Margaret

Billing & payments

My coverage

Plan documents

Vision ID & your eye doctor

Operations

Eligibility review

Billing & dunning

Enrollment feed · ANSI X12 834

Plans & rates

Assisted enrollment